Focus areas

Three priorities you’ll see from day one

The Clerk & Recorder touches daily life in big ways. Karen’s plan centers on the services residents use most—delivered with integrity, accuracy, and respect.

Close-up of a marked voting ballot

Elections you can trust

Protect ballot security, improve voter communication, and ensure consistent procedures across every step of the process.

Elections
Customer service desk with staff assisting visitors

Motor Vehicle that respects your time

Streamline appointments and walk-ins, improve signage and online guidance, and reduce repeat trips caused by unclear requirements.

Motor Vehicle
Office paperwork and binders representing records management

Recording services that are accurate and accessible

Improve turnaround times, strengthen document quality checks, and make it easier to find the information residents and businesses need.

Recording Services
How we’ll get it done

A practical plan with measurable results

Karen will bring a steady, accountable approach—setting clear goals, tracking progress, and communicating updates to the public.

Listen and assess

Meet with frontline staff and community stakeholders to identify bottlenecks, pain points, and quick wins.

Fix the basics

Clarify instructions, improve wayfinding, and standardize checklists so residents get the right answer the first time.

Modernize responsibly

Prioritize tech and process improvements that reduce errors and wait times, with transparent budgeting and timelines.

Report back

Publish regular updates on service performance and improvements—so the public can see what’s working and what’s next.